Terms & Conditions
Harrogate Turkish Baths & Health Spa Information
Harrogate Turkish Baths & Health Spa is owned and run by Harrogate Borough Council, all payments will be recieved by Harrogate Borough Council.
Each gift voucher is valid for a maximum of twelve months from the date of issue unless otherwise stated. A voucher will be deemed to be invalid if it is out of date (the validity date is clearly stated on the voucher). The Voucher cannot be extended.
Treatments need to be booked in advance and availability of such cannot be guaranteed.
Cash cannot be exchanged for vouchers or given as change. All vouchers purchased will be dispatched by First Class Royal Mail at the stated cost up until the last post of the day, whereupon they will be sent the following day. We cannot be held liable for any loss suffered as a result of mail being delayed. The gift voucher is invalid if it has been tampered with or defaced. We accept no responsibility for lost or stolen gift vouchers. Please keep the vouchers in a safe place and protect them as you would money.
The prices of specific treatments against which gift vouchers can be redeemed which are displayed on our website are correct to the best of our knowledge and maintained on a daily basis. In the event of a voucher being issued at or redeemed against an accidental incorrect price, we will endeavour to inform the purchaser of the error within seven days of the voucher purchase / voucher redemption being made, we will allow the recipient to either obtain a full refund against the voucher or choose to pay the additional difference in price.
Once you redeem your voucher and a date is confirmed with us it is not possible to change this date unless we agree to the change. Bookings made with vouchers need seven days’ notice of cancellation, otherwise the voucher may become invalid. Where a date cannot be altered by us it will not be possible to issue a refund. In the unlikely event that we need to cancel the booking after you have booked a date, we will contact you. In the event of cancellation we will not be held liable for any ancillary costs incurred.
LiabilityBy purchasing or redeeming a voucher, you acknowledge that the treatment in respect of which the voucher will be redeemed is dependent on certain factors beyond our control and you agree that we shall not be liable for the cancellation, postponement or alteration of any treatment for reasons beyond our reasonable control. Our total liability for any claim whatsoever in connection with the gift voucher shall be limited to the price paid for the voucher. We have tried to ensure that the descriptions and images used on all marketing material are accurate. However, images are intended to give a general idea of the treatments described and do not form part of any contract between the purchaser and / or the recipient of the voucher and us.
The easiest way to resolve any problems that you may experience is to speak to the operator on the day. They will ensure that any issues are rectified. If you are still not satisfied, please send in details of your complaint (including your voucher reference number and the name of the person you spoke to on the day) to will have the. Similarly, we would like to hear any positive feedback. Email us on TurkishBaths@harrogate.gov.uk
Your privacy is our highest priority - We will never disclose your personal details to a third party under any circumstances.
Suitability of Treatments
Please note some treatments may be unsuitable for some medical conditions or if you are pregnant. Please consult with your GP if you are unsure about your visit prior to contacting us. If you require any information regarding treatments or Turkish Baths experience please contact a member of the reservation team.